How can we help?

Subscriptions bought in the iPhone app are billed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Overo.

Apple handles refunds for App Store purchases. You can request one at reportaproblem.apple.com.

Make sure you're signed in with the account you subscribed with, then restore your purchases in the app. Still locked? Email us with your receipt.

Check that Overo can use the microphone: iPhone Settings → Overo → Microphone. Keep some free storage on your phone. A single recording can run up to 3 hours.

Yes. Recording works offline. Your transcript and summary are created once you're back online.

Overo imports common audio and video files like MP3, MP4, M4A and WAV. If a file still fails, email us the file type and length.

Accuracy depends on audio quality. Keep your phone close to whoever is speaking and away from background noise.

Sign in with the same account on every device and check your connection. Then refresh your notes list.

Open Overo, tap record at the start of the lecture and stop at the end. Overo transcribes the full recording and writes a summary of the key points so you can review before an exam. A single recording can run up to 3 hours.

Record the conversation in Overo and it produces a transcript with speaker labels, plus a summary and action items. You can also produce the notes in a different language than the one spoken.